If this site had a rating scale the went into the negatives, I would be able to give it a negative 3!
At first glance, its big, lots of options, pick your own fabric, nice sales staff. That is the end.
Purchased a $900 reclining sofa. Waited 6 weeks to get it.
On delivery day, the delivery guys who were incompetent to say the least, did over $200 worth of damage to my house. After calling and emailing and calling, I finally got a manager who said they would reimburse for having the damage fixed.
Day 5, yes, I said day 5....reclining mechanism on one side snaps and doesn't work any more. There are pieces of metal underneath where something broke....DAY 5. I called and they said they would send a repair man.....on a 5 day old sofa! Then some random guy calls from his cell phone to setup repair for 4 days later. Says he will call the night before and confirm delivery time. Never heard from him so I called and he "forgot". Finally he shows up and says he has to order a part for it and another 7-10 days will pass. Then I have to sit home and wait for him AGAIN to rig a brand new $900 sofa!!!
I would avoid buying any of their junk furniture at all costs!!!!!!!
Still deciding if I need to get a lawyer or not.
STAY AWAY - STAY AWAY!