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  • How can I do less than a 1-star?!?!? Such a bummer to have this be our closest bowling alley! I've been coming here since I was a kid and in the past 10 years there is always some negative experience! I plan corporate events for a living and used this alley so much between 1994 and 2010...NO MORE NO WAY! There are maybe 5 good employees that are customer service oriented and the rest or AWFUL! Since hosting corporate events at this establishment, I've been here on half days with kids, nights with friends and birthday parties...no matter when there is always a crabby situation. Today we checked in with a really nice lady, Angela, when we got our "assigned" lane this nice guy next to us who was bowling on his own said hey why don't you guys take this lane and you won't have people next to you..that sounded awesome so I immediately went to the desk and asked if that was ok. Angela said no problem and by the way there was no line. I went back to our new lane to put shoes on, figure out our food and bev order, etc. About 5-minutes later this girl came down to our lane to ask "what was the problem?" Her name was Natalie and obviously felt like she needed to scold us! Unbelievable! Long story short once you have a lane you are absolutely not allowed to change which seriously went on for 3 minutes at which point I said either switch our lane or not we are here to bowl...shockingly she made an exception! Wow! She also said with us doing his made the lines back up...WHAT LINE!!!! Now to the snack shop and bar...I am sure the complaints will be rampant and if not they aren't a part of yelp or nextdoor. Poor Robin, manager on duty, was in the bar and did such an awesome job but there was no way she could recover from this! Whatever you ordered you had to pay at the snack bar...when you went to the snack bar the gal behind the counter didn't know how to ring anything up! Poor lady! We ordered a lot of food, but after an hour we could have skipped it! Long story short, do not go to this place! Bowlmor Scottsdale Thomas & Scottsdale Road is a must! I will FOR SURE drive here from now on...ugh!
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