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| - This miserable excuse for a car rental office is a revolting, disgusting, insult to good business practices everywhere.
These Las Vegas airport Hertz people should all just go home and figure out something they can do for a living with some minimal standard of competence, dignity and self-respect. As for their current jobs, they simply fail on every level, miserably.
"Reservations" here are meaningless. If people haven't returned their rental cars on schedule, you simply have to wait. A long time. TWICE.
First, you have to wait in a barely moving, packed-in queue full of pissed-off travelers who just got off long airplane rides and endured the miserable shuttle-buses that take you from McCarran Airport to the little rental car city here. There are only a couple of "customer service" people manning the desk. All look defeated, hopeless and unavailable.
Some people in the line are trying to pull rank by getting Hertz telephone agents on their cell phones, some of whom instruct them to cut in front of you and get to the next available clerk. But no matter, there are no cars.
You're told there are no cars when you finally make it to the front. When you ask "how long will it be" they have no answer for you. I spoke to one German couple, who had been waiting for 45 minutes AFTER getting through the first line, with no relief in sight. In fact, the whole damn place was FULL of people, WITH confirmed reservations, who had made it through the first line and were waiting for one of the overworked and overwrought agents to call their name.
Adding insult to injury there was a snotty little Hertz lobby girl marching around like her shit didn't stink with a bad, bad, BAD attitude, pouncing on people who wanted to use one of the automated kiosks--there were several of them, but apparently little snotty wouldn't let more than one of them be used at any given time. They didn't appear to do anything anyway. One customer who wouldn't put up with her foul energy for one second literally started screaming at her at the top of his lungs. I gave him a round of applause.
Finally, over an hour later, our name was called and we went through all the credit card and paperwork crap and were told our car was waiting for us in parking space number: *fucking whatever* but when we got up there, the completely wrong car was in the spot. We tried to get someone's attention in the VIP club upstairs which looked even more fucked up and disgusting than the regular one downstairs, but had to totally cut in line and blurt our situation out to an emotionless little robot who informed us we had to go back downstairs to straighten things out.
Of course, our clerk downstairs was surrounded by 15 new people, several of whom were asking lost-and-found questions and others doing god knows what. This time we miraculously succeeded in getting him to assign us a real car that actually existed, and finally got on our way.
Checking the car back in was easy, but who the crap cares?
Folks, this is not my father's Hertz...he used to be so proud! His plane would land and his shiny, pristine car would be waiting at the curb, handed over by polite efficient employees with pride and self-respect. I have no idea what's happened to the corporate culture here to allow things to slip so deep into the sewer, but I'll do everything in my power to NEVER patronize this piece of crap company again as long as I can drive.
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