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| - UPDATE: I'm happy to say that I was promptly contacted by someone from customer service who helped make things right. She talked with Steve Moore and they decided that they would refund me my deductible of $500. They said they wanted to make things right by apologizing for the mishap in the first place, and then refunding me my money in order to keep me as a customer. I am happy to say that I will now be bringing my car in for service and potential future purchases. Most companies would have told me to go fly a kite. But Steve Moore cares enough about their customer service and company image, that they contacted me just based on my online review. A company that's willing to refund me my money and make things right, truly does care about their customers. I appreciate their efforts to keep my business, and I will be reciprocating by giving it to them. Thanks for making things right Steve Moore Chevrolet!
Original Review: During the infamous GM ignition switch recall, in which 13 people were killed as a result of GM refusing to initially address the issue, I had to take my wife's Saturn Ion in to be fixed. Steve Moore Chevrolet took over 3 months to repair the car as a result of an insufficient supply of parts, but that's not even my main issue of contention. When I dropped the car off for it's 3 month stay, the dealer/GM were giving out loaner cars, but only if you asked. They offered this if you felt that it could be dangerous to drive your car, which they indicated it wasn't......really? Well, I wasn't going to allow my wife and newborn daughter to drive around in an extremely unsafe vehicle. So I took them up on their "hidden" offer of getting a rental car from Enterprise. When I picked up the vehicle I was told that the vehicle would be completely covered and insured by GM. Well, needless to say we got a terrible hailstorm and the car received around $3,000 in damage. But fear not, no need to worry, the car is covered, right......???? WRONG!!!! A few weeks after I returned the car to Enterprise I received a surprise call from their claims department saying that I needed to file with my insurance company for the damage. They informed me that the dealer/GM should refund me the deductible, but that it had to be processed through my insurance first. Ok I guess, so I filed the claim and put out the money for the $500 comprehensive deductible. So I call GM about the issue, and they tell me that everything is handled through the dealer (Steve Moore Chevrolet). So I call the dealer and they say that everything should have been handled between Enterprise and GM. So I call Enterprise and they tell me that I had to talk with the dealer. So both GM and Enterprise are telling me that I need to speak with the dealer. So I call the dealer and speak with the service manager, he informs me that Enterprise should have applied the coverage and everything should have been taken care of on their end. He told me that he'd call GM and Enterprise and get it sorted out and be back in touch with me next week. Two weeks later I call back and he still hadn't called about it. He'd call back in a week. Two weeks later again I call, and he stated that everything should have been taken care of by Enterprise, but he'd talk to GM about refunding me my $500 deductible. Again, he never returned my call, so I called three more times over the course of a month or two, and each time he said that he hadn't figured it out yet. Well, eventually I grew tired of the runaround and months went by and I never heard a thing about it. So GM and Steve Moore both got their $500 out of me, as well as taking over three months to fix my car. Fool me once......I will never take my car here for service or ever think about buying another vehicle here again. In fact, I would suggest to anyone to stay away from here, and not even bother with buying a GM vehicle from such a reckless company (GM) and dealer (Steve Moore). You can't do business with a company/dealer that you can't trust and gives such terrible customer service.
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