Super nice couple. Didn't need appointment and offered to have mower repaired within 3 hours of arrival on a Saturday in Spring!!! Didn't need it that quick so i was promised Tuesday. Wasn't able to make to pick it up Tuesday and received a reminder phone call and text. Great customer service. I know 0 about lawn mowers and he taught me the ropes without me asking. Didn't break the bank. Definitely recommend!!