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| - I've never been treated so horribly at a restaurant before. I ordered the bone-in ribeye per the server's recommendations, and they were allegedly "out" of the small one, so I ordered the big one - 16 oz ($44). When it came to the table, it was about half the size of the ones ordered at the table next to us. I questioned the size, and the server insisted it was the 16-oz. (I've ordered and cooked a lot of 16-oz. steaks in my life, and this was nowhere close to 16 oz.) However, I took it at face value and began eating. About 3 bites in, I noticed that the underside of the steak was completed uncooked - charred on top, raw on the bottom. I showed the server, who apologized and simply took it back and said he would remove it from the bill as I didn't want anything else.
When the bill came, the server said that his manager only allowed him to take $15 off the $44 steak, and insisted that I not tip him to make up the difference. I told him that was the wrong thing to do and asked that he bring out the manager. Kelly, the manager, came to our table about 10 minutes later, and I told her that $15 off a $44 steak that was completely uncooked, and therefore inedible, was totally unacceptable. Kelly proceeded to be very standoffish and argue with me that because I "ate" some of the steak that I would have to pay for some of it. I responded that I stopped eating as soon as I realized there was an issue with my steak, but she insisted I was taking advantage of the meal, which is totally out of line and unacceptable. She offered to "take a little more off", but I told her that the meal was unacceptable and that she as the manager should take responsibility for it and make it right. She stared me down with a glare, and I told her that the only thing that I would accept is the steak back so I could cook it at home (which she deemed impossible because it was in the trash), or remove it completely from the bill. After glaring at me for several seconds, she finally said she "would take it off this one time".
To have this sort of negative interaction with the manager of a restaurant is beyond my comprehension. It was clear to me that she does not stand by the quality of their food or care to ensure the fair satisfaction of its customers. I will not be returning, and I've shared this event with my family and friends, who will also not be coming to the Wild Vine Uncorked.
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