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  • I didn't want to use this company but Liberty Mutual sent them to us. Originally my ETA was 89 minutes, wow! Ok fine, we waited. Then, they were 15 mins late from that 89 min window. I called both the company & LM and was told "the driver will call you in 5." Ok... Nope no call. Finally called back LM, "driver is running late he will be another 15 mins but he will call you in 15 with an update." Grr, ok fine. That 15 mins rolls by and I called AGAIN, I've been waiting over 2 hours by this point. This is where it gets good... I call the towing company and they say they no longer have an ETA and can't get a hold of the driver. WHAT?! They asked to please give them 5 mins to call back. During this 5 min window, the driver calls us finally to say he's 17 miles away and will be another 30-45 minutes. SAY WHAT?! My husband takes the phone and says we've been waiting over 2 hours and have a newborn baby at home waiting. He then says to us, "well maybe you should pay real money then" Excuse me?! I'm paying out of pocket for this tow and my insurance only covers a portion. He then continues to swear at us and say since we aren't "paying them" that we keep getting bumped! Then we tell him to forget picking up the car and he threatens to take it any ways and "take it somewhere." After a good 2 minutes of yelling my husband finally hangs up on him. We call the company who hangs up on us twice and then says the "owner will call us". Yeah right... I reported this company and its unprofessional behavior to my insurance company. If you're in the same boat call your insurance company and ask for another company to tow you. Quality towing took over and brought our car home safe to us within 15 mins of crap issue. I WILL NEVER USE THIS COMPANY and I've told every social media outlet I can to spread the word. I work in customer service and have NEVER imagined such a horrible employee can treat their PAYING customers like this. Looks like this is trend too based on all the other reviews.
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