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  • I came to Heritage Steak for dessert however I was so turned off by the hostesses attitude that I could not bring myself to spend any money here. I walked up to the hostess stand and Paula had her head down staring at the computer. About a minute later my friend and I were still not greeted and I said it would be nice to be acknowledged. After I said this she quickly said I will be right with you. I told her we were coming here for dessert and she said we could only sit in the lounge area. My friend and I walked towards the back to check out the setting of the main restaurant before we chose a place to sit in the lounge. Paula chases after us and says I told you the main restaurant is only for people eating a full meal. I felt as though she was speaking to me in a condescending manner and her response lacked any type of refined social behavior. I told the manager what had happened and that I was going to leave. He really didn't say much and looked at me like it was going in one ear and out the other. I was surprised at the complete lack of customer service skills.
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