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  • Today I went through the very long drive-thru, no make-up. The line moved very quickly. A very cheerful lady greeted me at the box and then again at the window. My drink was repeated back to me. Iced Trenta no classic Green Tea Lemonade. Megan(maybe, curly adorable hair, cute hand written name in candy cane design), scanned my phone as she handed out my Green Tea. I could tell by the clarity that the lemonade was MIA. I've been wrong plenty so I told her I wanted to try it first. She was so nice. I tried it and sure enough there was no lemonade. Now this is what separates the professionals from the kids. She said oh, I will remake that right away, please keep that one. She apologized and stepped off to make it communicating to the order taker as she passed. The order taker stepped right in apologized and we had a great conversation about her adorable hair. Everyone makes mistakes these partners are just so great they just keep it moving, fix it and keep it moving. I noticed that there always seems to be a young male in charge when I go into this store. The partners are happy when he's there. I'm not sure if it's them feeding off of his joy or vice-versa but it is working. My heart is full once again Val Vista and Baseline Starbucks Partners. Thanks for another beautiful warm hug to start my day. You all rock!
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