My first experience at Smash was earlier last year... came with a few girlfriends for dinner. We notified our waitress of a tree-nut allergy prior to ordering.
Food arrives, things were going well, food was delicious--- but then the friend with the allergy starts feeling funny.
We clarify with the waitress to ensure the meal was tree nut free, which she wasn't sure until she asked the chef in which he mentioned the pesto they use is cashew based!
As soon as we knew we immediately asked her to get the bill & machine so that we can get her to the hospital.
While we wait for the waitress to get the bill, the chef/manager/someone important told us not to worry about the bill, and that they have it taken care of. Although really unexpected, we were quite relieved because her symptoms were getting worse.
Needless to say, it was scary... but the situation was handled well & left a good impression on their service. I've brought friends (without food allergies) and have not had any issues, the food & drinks are absolutely delicious. The caesars are my absolute favourite.
All in all, the food is on point, service is great--- but perhaps more attention can be brought to the menu regarding nut allergies and how staff can communicate that to the customers to ensure a comfortable experience!