I tore my bicep tendon, in the club and needed surgery. I train everyday, and was heart broken to learn, that I will not be training for at least 6 months! I called head quarters, and was spoke with DAVID JEFFERSON, supervisor at member services. This guy was compassionate, concerned and awesome. He helped me with my membership, so I would not lose any time. In this day and age, it is so hard to find, great customer service. David went well above normal standards to make sure I was taken care of! Thanks David, you are a true gentleman with class and poise!