I would give them -5 stars if I could. Horrible customer service. I contacted them recently to get a quote and find out about services. I had the displeasure of getting put in touch with Scott Simmons. What a tool. I work graveyards and sleep during the day. He asked if he could stop by at a time when I was trying to sleep so I said it wasn't a good time. He recommended doing an analysis...which is nothing more than a comparable of homes in my area. I said sure... and waited. And waited. I then called him back 2 days later and he informed me he was with a customer. He said he would send the analysis that evening... which he didn't. I emailed him back the next morning and he gave an excuse that he was looking after an ill relative... Really? BS. He's a used car salesman that got fired from Cactus Auto Sales for being to greasy. When I finally did get the analysis, I asked how he came up with it and he gave the information about the comparables. True. Okay, fine. I mentioned that he didn't see the house. I will admit, that I could probably have been more tactful in that response, but to this point, I felt like I was putting forth all the effort in this strained relationship of clowns. Here was his reply:
"That is correct correct sir! I have not seen your house You chose for me not to come out to your house When you returned my call I asked if you would like to make an appointment so i could come out and see your property So we could discuss your options or would you like for me to generate a Rental Analysis and email it to you... You replied with just send me the analysis and that you work nights. I asked you to call me if you had any questions. i would be happy to answer any questions you may have. We generate this number based on the data that is available to us just like zillow trulia rent.com Google. etc....They have not seen your house either and yet they have numbers as well. it is a snap shot an average price for your home supported by like properties in your area to support that average This number is not written in stone. It is only a guideline. Thank you and have a great day"
What a tool! Obviously I won't be using Renters Whorehouse anytime soon. Jerks.