This salon used to be a favorite of mine. However when I went in on March 31st at 5:30pm I wasn't impressed. I had an appointment for a gel manicure. While my manicurist was nice she was also working front desk. Super frustrating as it took over an hour to get through my manicure due to CONSTANT interruptions. The manager Amy didn't seem to care though as she had her own client and didn't bother to get my manicurist some help.
Fast forward to yesterday April 4th I called to have Nancy do a gel polish change on me because my current gel manicure had peeled off. Never had happened that quick before. I was put on hold and had to explain to 3 different people what I wanted as random people kept picking up and putting the phone back on hold.
Last night at 8:30 I get a call from Amy saying they overbooked Nancy. So I have to come in at 10:30am VS 9:30. I have to be at work by 11am across town. That's why I made an appointment for 9:30am. This place has gone down hill fast. Their prices are high and quality/service sucks. Good luck Amy. I'm not the only upset client you've had within a week.
THAT IS MY RESPONSE. YOU'RE PETTY AND STUPID. Who bothers people at nearly midnight for a half a** apology and excuses about their horrible business/ service they've provided to someone?! Oh you privately apologized to hope I would hush and change your review. When that didn't work you decided to post a private conversation go ahead I stick by my review and this just FURTHER PROVES MY POINT! AWFUL SALON AND "OWNER".
Oh and not to mention you posted a private conversation without my consent or any prior knowledge on my behalf. I could definitely pursue legal action. I just might. Go ahead and provide your last name Amy and I'm happy to have my attorneys be in contact with you. :)