I received a Groupon as a gift from my husband to go to this salon for a mani pedi. I called ahead to make my appointment and also made sure they knew I would be getting a full set and would pay the difference. When I called I was told that would be fine. When I arrived I was told they couldn't do the full set with the Groupon and that I could either get a full set or a mani pedi because they didn't book enough time for me to do both. Not once was I even asked if I'd like to reschedule. I had wanted to scope this place out in hopes of finding somewhere new and amazing to go and I was terribly disappointed. On top of that they redeemed my Groupon even though they did not provide any service for me and refused to unredeem it. We discovered that it had been redeemed when my husband called to speak to a manager and was transferred to Jillian. After all of this, Destiny responded to my review stating that "I should speak to a manager over the miscommunication instead of leaving a negative review and not giving the salon a chance to fix the issue." When I called again to speak to the now real manager I was still met by someone who was completely disrespectful. While we were on the phone with her she discovered that her staff member Jillian had posed as a manager therefore making her response to my review completely rude and inaccurate. Instead of trying to truly rectify the entire situation she continued to be patronizing. Later I was told that the owner would be contacted and would call me. When I called back again I was told that all Managers had left and no one would contact me until the next day. All I want is my money back and they refuse to unredeem my Groupon.