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  • A few weeks ago a random lady threw a rock at my 2nd floor bedroom window and cracked it. I called PD made a report and contacted Best Glass. I spoke with Sonia whom seemed like she knew her job and was competent. I explained to her my situation and received a quote. I then told Sonia that this lady Linda will be contacting her to give her payment. I explained several times to Sonia "Do not schedule until this lady pays". Again competent Sonia im assuming ....calls me to schedule the appt to get window fixed. I was busy she stated yes the lady called but gave me no further indication that a payment was not given. So Sonia scheduled the appt and then a few days they came to fix my window. Now again as a customer to Sonia i told her not to schedule appt until it was payed. Well tech completes work then asjs for payment. I said excuse me it should have been paid. Well it was not! I again spoke with Sonia telling her exactly what i asked her not to do. I then explained to Sonia i cannot pay 200 right now single parent disabled veteran. I asked for a Supervisor she stated they would contact me in a week. They call i tell them i don't have money. I told them i would have to figure it out. I asked Sonia if they could give me a discount. She stated yes we can it will be something like 142.00. I told her again i would call back i gotta figure something out. A few days pass now im getting harassing calls. Then i get a text from these guys telling me they are sending a tech to remove the window. I call them speak to Mary supposedly a Mgr. First off she did not care to hear what was going on, my situation and flat out was extremely rude. She demanded i give payment. I told her again im a single parent disabled veteran and i am not working right now. If they can work with me. Nope, i was told i need to pay. I asked that they email me an invoice and i would pay half Friday and half Monday. Friday morning i email them informing them that i was told the rate would be discounted and asked why it was not on invoice. I did not receive a response so i went in physically. I told them who i was and Sonia immediately knew. I told the 2 Mary and Sonia that i sent an email asking why the discount was not applied. She rudely stated " Your not getting it now". I was like excuse me, you tell me i get one and now i don't and why not i asked Sonia? She responded with " You refused to pay", i abruptly corrected her and said no i told you what? She replied with well you said you couldnt pay. I replied exactly correct your verbiage. I told you i cannot,i then stated that i cannot believe that they have been in business this long with the lack of customer service and they failed to help a single patent disabled veteran. A Veteran and showed them my military id they immediately as i started to get upset tears were coming out my etc. Its quiet disheartening the company's failure to help me.
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