I went in a while back to finish up my CFI. I wanted to rent their C172RG. I show up, and sit down with the owner, and one of his CFI's. They start looking through my log book and immediately start making comments, about my tailwheel time, where I have flown etc.
I wanted to get checked out in the RG, and fly with my own flight instructor for a few hours to get ready for the CFI ride. The owner gets very upset when I asked to fly with with my own flight instructor or a "free lance" instructor. When I did call prior to showing up and clear this with them and was referred by a friend. Long story short, I sat on the couch and got in a full on argument with these guys saying to me "You think were just going to let you get checked out in the plane, and go off with your own instructor!" WE don't know him! we don't know you!" I guess I just thought they would want the business and did not expect to get treated like total garbage as a potential customer. I did not know I was walking in for a personal interview, and being drilled with questions like I was joining some golf club or a fraternity.
Maybe I caught them on a bad day, but I will never be going back to "attempt" to rent from Southwest.