| rev:text
| - I rarely write reviews, but I HAD TO write this one after several experiences at Capriotti's.
This review is really more about the customer service than the food. (BTW the sandwiches are really good)
Ok, we've been to Capriotti's 3 times.
The 1st time:
We were heading home from a doctor's appointment. My husband had just been told that he had cancer. We were both still reeling by the shocking news. We just wanted to pick up some sandwiches and take them home.
I had read some great reviews about the Brown Bag on Yelp at 16th St & Morton, so we stopped there. My husband waited in the car while I walked into the restaurant. The place was totally empty, so I asked the girl behind the counter if they were still open. She was polite. She smiled at me and she said no, they were closed. I thanked her, walked out, got in the car and looked at the clock. It was 2:45. The Brown Bag closes at 3pm. Nice.
So we drove down the street to Capriotti's at 16th St & Bethany Home and we were SO HAPPY we did! Excellent food, outstanding service, great employees. Vince (manager?) was especially helpful and nice.
The 2nd time:
We stopped at Capriotti's for take out. We ordered and then my husband realized that he forgot his wallet. (how embarrassing!!) I couldn't believe it when Mike (manager?) told us not to worry about it. How often does that happen? Only Never!
BTW- we ordered two 12" Capistrami sandwiches (excellent!) and two bowls of clam chowder (very good) soup + a big cookie. What really surprised me was when my husband told Mike that he didn't have his wallet with him, I noticed that they didn't even pause when making our sandwiches. Mike simply told my husband "don't worry about it".
The 3rd time:
We ordered our sandwiches to go and we paid for them. While we were standing there waiting, I asked my husband if he had come back and paid for our sandwiches that day he had forgotten his wallet. (he said he hadn't - how embarrassing!!)
So... we told Mike that we needed to settle up and pay our bill from our previous visit. Guess what Mike's response was? He said "I recognize you two, you come in often and I know you;re regular customers, so it's on us".
No one at Capriotti's knew my husband had just been diagnosed with cancer. We didn't mention it, or talk about it while we were there. Vince, Mike and the other people working at Capriottis didn't know us, yet they were so cool, not to mention generous. Obviously that's just the kind of people they are.
How often do you hear about something like this happening these days? ...Never.
How could you Not love a place like this?
P.S.
My faith in humanity will be lost forever if the owners read this and discipline these people for being so gracious and kind to us.
BTW- we stopped at the Brown Bag a few weeks later. They get lots of great reviews so I was expecting something great. But I really didn't care for it. I just didn't like the decor + it's in an older strip mall with a dated 70's feel.
This is a part of town that I'm Very familiar with and I sincerely hope the area gets the attention & money to be revived like what's happening in Uptown.
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