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| - Everyone always says how amazing this place is across the country, so of course we had to try it out. The first one I went to was near Chicago, and it was okay. Then again, I don't really eat burgers (or fast food) all too often!
The Surprise location that just opened up, however, is not even comparable to the Chicago location we tried. My aunt really wanted to try it out, so we met her there during her lunch break and ordered some burgers and stuff. I don't remember it being that confusing to order before, but we were completely lost with all of the options/process and the people taking our orders were not very helpful. It was also extremely busy, but that was expected. However, some of the employees were extremely rude to other customers around us. They weren't rude to me personally, but I didn't like the way I saw a few of them speak to other customers. I thought I'd speak up for them, whether they realized it was happening or not! :P Some people are pretty oblivious, but employees shouldn't take advantage of that lol.
In my opinion, our orders were extremely simple. A few burgers and fries, nothing special about any of it. However, they took forever to get them out to us. The soda machines were pretty neat, but it was hectic trying to find the correct beverage with how busy the place was and the location of said soda machines. It was right in the way of the queue of people waiting for their orders, so it was also hard to tell who was waiting for what. It was also hard to hear which order numbers were being called, so I just stood right next to them waiting. I probably annoyed them, but oh well! Even then, I still could barely tell what order numbers they were calling out. I think they had a microphone to use, but they didn't seem to want to do that for some reason. (This is also one of the times I heard them being rude to other customers... this guy calling the numbers out called one customer's order two or three times, and the poor girls couldn't hear him. He finally got their attention and bitched at them for taking so long to get their order from him. I thought he was kidding with them at first, but the look on his face said otherwise.)
Overall, we weren't at all impressed with the price, the food (which was simply mediocre, nothing special), and service. Luckily I don't care about burgers because I'm not very American, but still... a disappointment for sure.
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