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  • I have been using the Big Easy since they were located at their old location on Butler Street. I really loved this vet at the beginning, friendly staff who actually seemed to like animals and were professional. But since moving to their current larger location I have seen some big changes. Wait times for walk in or appointment are long, staff are inconsistent, and they are very slow to call you with results. Our dog went in for testing for possible Lymphoma and the vet who took the sample told us that we would hear back by a specific day. She seemed very rushed and unfriendly during the process and almost annoyed at the questions I asked. The day that we're told we would hear the results came and went without any contact. I didn't hear back for an additional 3 days after the day were told we would be contacted (even though I called and spoke to someone at he front desk) which you can imagine is pretty stressful while you are waiting for cancer results. I called and left a message about my negative experience with the vet but never got a call back from the practice manager like I was told I would. I tried to submit my experience on the form on the website and that didn't work. It seems to me that the practice has so grown quickly that customer service is no longer a priority. I will be looking for a new vet that actually follows through and cares about retaining their patients.
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