We made reservations through their online form and got a friendly quick response from the manager. Unfortunately we were late. Some of the guests arrive and informed me when they got there they weren't treated very well. They were told our table was given away (understandable) ... they waited but were ignored the whole time. We decided to go somewhere else.
Not sure if I'd be willing to give them another chance because of this.
--Update--
A few months after my initial review (April 14th, 2014) I received a message from the manager of the establishment. He proceeded to apologize and let me know there would be an event to try and win us over. I have yet to hear back (over a year later) and so my review still remains, 1-star. Probably forever.