The concept of Chipotle-style Italian food was good enough, but the staff behind the counter were comprised of 4 surly incompetent and/or lazy young women who were just standing around talking. I went up to the counter to order and they continued talking about their personal issues right in front of me for the longest time! Then, when the ingredient I asked for (red pesto) apparently ran out, the piece of work female just repeatedly kept squeezing hard (5-6 times) on the plastic bottle (nothing was coming out) instead of walking to the kitchen to retrieve more (she never succeeded in getting anymore out. I had one blob of pesto the size of my thumbnail. I couldn't even at that point). The restaurant wasn't even busy. Soo lazy!! The only reason I didn't immediately turn around and walk out was 1.) I was too busy thinking about what kind of reckless upbringing caused these individuals to turn into such terrible adults and 2.) I was ordering on behalf of someone who really wanted to try this place. Definitely will NEVER go back so long as those same females are "employed."