Experience at the actual Doctors was amazing. To call in to have an approval verified for the pharmacy and helpfulness with getting questions answered since you the patient are new to the office and trying to find out what you as a patient need to do..... deplorable. Simply asked how long (day,days,week) does it usually take and was told "When he gets around to it" I was in absolute awe. If this is what customers/patients are told these days then there is a huge need to replacements or intense customer service training. The first impression last the longest and they feel free to sound annoyed when answering simple questions, again 1st time patient, and hang up on you in the middle of a sentence instead of seeing if there was anything else you need.