| rev:text
| - I wish I could write two separate reviews for each department. Instead, I gave the place an average rating combining what I thought of the different departments.
SALES: It was Memorial Day weekend. We said that we were casually looking around, that we didn't quite need a car but our aging gas guzzling V8 truck has become a nuisance with current fuel costs.
We browsed around and I took a look at the vehicle I originally found on Craigslist. The vehicle wasn't in the best shape (according to my husband, who is a detailed person when it comes to vehicle maintenance). We browsed again at another make and model that was my 2nd choice. It didn't quite feel like 'the one'. The salesperson offered us to test drive another version of the same car, this time we headed to their sister lot where more vehicles were available. I found a vehicle that I really liked. We drove back to the dealership and started the paperwork. After the basic paperwork filling out, negotiation and back and forth about our monthly payment and who would finance us after bad credit on both our parts (husband and I) due to a recent foreclosure, they came back with an offer that was easy to swallow and with a reputable bank. After an estimated 6 hours, we said goodbye to my always-reliable V8 pickup and drove off in a sportier, smaller and much better on fuel, 4 cylinder sedan.
Upon leaving the dealership, the salesperson said that we should stop by later in the week to get the car detailed. Alright, added bonus! Or so we thought.
My husband took time out of his work day to get there before the service department closed (at 5pm). I anxiously anticipated a pretty sweet looking clean ride when I got home. What I got was an irate husband.
Which brings me to the next department:
SERVICE: my new sedan was in pristine condition for it being a couple of years old, until the service department got ahold of it.
My husband called me up and told me that whomever detailed the car messed up my window tint pretty badly. Bubbles had developed on the interior driver door tint, and the front window (which has a light layer of tint) had been cut with a razorblade in several places where they attempted to take off the sales sticker that they have on the front window while at the dealership. Talk about being bummed! I get home to see the damage to the tint on several windows, AND if that wasn't bad enough, the grooves behind the handles on every door had horrible dirty water stains and the rims had not been touched. I took a wet rag to the whole car and the rag turned black. I had to clean my car myself, AND my tint had been damaged.
Almost 3 weeks later, we are still dealing with having them pay to have someone redo two windows. It's hard to arrange something during a weekday when we both have full time jobs and have to leave work to deal with an issue that should not have taken place to begin with. Their 'tint guy' refuses even a phone call on the weekend and did not know what we were talking about or who we were on the first attempt to set something up with him.
Bottom line:
SALES department was friendly, knowledgeable when it came to the vehicle I purchased, not TOO pushy, and was an overall good experience\
SERVICE department: BEWARE. They must use awful cleaning products, use the same rag for your whole car (therefore leaving dirt and residue on the last places they wipe down), AND they take a razorblade to your tint!
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