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  • Where should I start? I've got it: Do not even consider Progressive for any insurance policy. If you have already fallen victim to Flo's "charm"; cancel your policy immediately. The abbreviated facts pertaining to my experience with this poor excuse for an insurance company are as follows: I suffered a not at fault loss on April 6 2013; my car is just now fixed and back in my hands on July 25 2013. You must be thinking, "wow this must have been some crazy accident!" Nope, a minor fender bender in the parking garage at my residence. Total damage was sub 5,000 dollars. For those following along it took 3.5 months for my claim to be resolved and vehicle repaired. The claims reps at this company are unprofessional and incompetent. If you are unfortunate enough to be involved in a dual insured case, as I was, I whole heartedly feel pity for you. What's a dual insured case? That's when both parties in an accident both have the same carrier. What would normally be one company representing you and another the other party, with loyalty to their own insured, goes right out the window when you have Progressive AND a dual insured case. Why? Because the claims reps are clueless and work in concert with each other in the same office. Their sole goal in the claim process is to minimize their exposure while all along fucking over both parties. If you like 7 day delay times between voicemails and emails, go with this company. If you like voicemails and emails being totally ignored, go with this company. If you like to have your car in the shop twice as long as it should be, go with this company. If you like your car sitting in the shop untouched because the field adjuster can't make it out not once, not twice, not three, not four, not five times! Go with this company. If you prefer to not be present when an adjuster makes a visit to the scene so they can discuss it without your presence and fuck you over even more, go with this company. If you want to be bent over and fucked without lube, go with this company. Better yet, choose any insurance carrier over Progressive. Learn from my lesson, a low price on your policy equates to piss poor service when you need them to handle a claim; it's that simple. Anyone needing a full detailed account of my claim, feel free to message me for the details. You've been warned.
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