Check-in was extra fabulous! The person working the desk was very friendly. Sadly, it kinda went down hill from there.
It looks like they've done a fairly recent remodel on this Courtyard, but they skimped a bit on the rooms during the remodel. The bathroom in my room had old outdated floor tiles and crappy plastic on the surround around the tub/shower.They have horrible shower curtains that try very hard to cling to you in the shower which is not a pleasant experience knowing that the curtains have tried to cling to countless strangers in the past. Yuck! The grout between the floor tiles had a fair amount of black mold in it and there was clearly lots of the stuff growing in the pipes in the sink. The stench coming from the sink was godawful and actually got worse when the water was turned on.
The restaurants in Courtyards are just blehh. I should have just gone out to get carry out on my first night. I missed a very large chunk of the World Series game waiting for my overly microwaved food. They had only one person working in the restaurant and she was clearly overwhelmed.
Upon checkout, I attempted to get the person working the front desk to take me seriously when I told her that they really shouldn't put anyone in that room until they tackle the mold problem, but it was clear from her tone of voice and the look on her face that she didn't particularly care and she thought I was a complaining pain in the ass who she wished would just shut up and leave her alone. I get it...you probably get a lot of complaints, but exposing people who might be sensitive (think severe allergies or asthma) because you can't be bothered to write it down and follow up...that really sucks.
And speaking of being a complaining pain in the ass, this hotel has the horrible Marriott pillows that are unreasonably underfilled rendering them uncomfortable and fairly useless.
So that's it. The Summerlin Courtyard will not be at the top of my wish list for places to stay when traveling to Las Vegas. In fact, it was bad enough that I will be notifying my company's travel department so that they can consider removing it from our preferred list.