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| - Never heard of the Montelucia before until I was invited to a 2012 New Years Eve party that my friend ordered bottle service for. After seeing how beautiful the resort was in the winter, I knew I had to book a summer staycation.
Labor Day weekend staycation - booked a room for 2 nights - Sat and Sun.
Room - stayed in a room in building 14 with views of Camelback Mountain. Room was perfection! No complaints except that the mini bar had outrageous prices. Would rather of had an empty fridge to put my own drinks in. Bed and linens were extremely comfortable. Black-out curtains allowed me to sleep in til 10 am every morning. Guests next to us apologized to us for having a party til 4 a.m. in their room but we never heard them. Super quiet room!! Patio furniture was so comfortable and we lounged each day while enjoying views of Camelback Mtn. Never turned the tv on once but used the I-Pod doc to play my music, very nice! Enjoyed a soak in the tub! Beautiful bathroom and decor.
MBar- went to sit at the bar for happy hour late Saturday afternoon and received rude, slow service. Waited 5 minutes before we were even handed a drink menu. Bartendar asked if we wanted any food with our drink order, we did not. He seemed annoyed we didn't order food. I wanted to order one more drink but got tired of waiting for the bartendar to even look up at me so we left to go order a drink by the pool where we received MUCH friendlier and attentive service. I do not recommend Mbar unless you like a pompous bartender and slow service.
Oasis Pool - did not have any issues with children being in the pool like previous reviewers. Just adults. Pool wasn't very crowded but all the lounge chairs had towels on them, there was nowhere to sit. So we sat at the only available lounge chairs which were in front of an empty cabana. Bad move! Immediatley, another guest jumped out of his neighboring cabana and started yelling at us that we could not use those chairs unless we pay $150 for a cabana rental. He kept screaming at us "Did you pay $150! Did you pay $150?!" I couldn't believe how rude this crazy old man was acting. We explained to him there were no available chairs elsewhere and we didn't know we couldnt' sit here. So we moved our belongings to avoid a conflict, trying to find lounge chairs available, which there weren't any. So we asked one of the waitreses where we could sit. She apologized that she hadn't had time to clean up the chairs, but found some available for us. We waited a few moments while she cleaned up the towels and left over food/drinks from the previous guests. She was very helpful but it was an annoying and awkward situation. Later, a different employee came up to us and asked that we do not harrass our guests. ????WHAT???? We did not create any conflict and left the lounge chairs when the horribly rude old man told us we couldnt' use them. Yet, we were scolded not to harrass "their" guests?! Pretty sure I also paid for two nights at the resort as well as drinks and food by the pool. Just because we are of a younger generation and didn't purchase a $150 cabana to use, doesn't mean we shouldn't be treated as valuable guests. I am assuming the grouchy old cabana man complained to his waiter that we were trying to sit in chairs meant for cabanans only and because we are in our 20's and he is in his 60's, we are in the wrong. We were very shocked of the mis-treatment but didn't allow it to ruin our time. Our waitress was friendly and checked on us frequently for more drinks & food. Out of all the cabanas available, only the horrible old man was using one. All of the cushy lounge chairs outside of the cabanas were not in use and we saw other guests trying to use them and being told by hotel staff that they couldn't. Yet, there were no other loungers cleaned up or available for them. I suggest that if the cabanas aren't being rented and the regular lounge chairs are full, don't make your guests move. The horrible old man isn't the resorts fault, but it was an awkward situation anyways which could have been prevented had they had available staff to keep the unused lounge chairs cleaned.
Montelucia is a beautiful place to stay. Most of the staff is friendly but a few bad ones. Overall, I'm not sure if I'd stay again. There's so many resorts that I've stayed at in the Valley that have far superior service than this 5-star resort. Just want to make a note for those staff members that are rude: Just because I'm young, don't assume that the old man in the cabana rental has more money in his bank account than I do. Treat all of your guests well!!
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