I come to Vegas 2 to 3 times a year. This place has great customer service and nice rooms. The American Cafe has the best breakfast and lunch. I eat healthy and I can always find a fresh Turkey burger or healthy selection. The pool how ever was a different story...they have a couple of waitress taking orders for those who sit in the chairs. They totally igonored my friends and I...she saw us sitting there and we had to go too the outside bar ourselves and get our drinks while the waitress took orders from everyone around us and ignored our section. Too bad she missed out on great tips. This would be one of the reasons I will not stay here again but will eat at the New York New York. They will give away tickets to ROK the night club but when I asked for tickets to the Piano bar I was refused. If you are a guest of the hotel and you ask for passes to a place your going to spend money at... wouldnt you think that a $100 bar tab over rides a $10 entrance fee? We are returning next month and we decided to go with Luxor which has great service all around! They never ignore you anywhere at the Luxor!