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  • I used a Groupon for the 2hr deluxe pampering spa package. I booked my appointment after several attempts by phone 2 months prior, but didn't receive the usual confirmation email or call the day prior to the appointment. So I decided it was best to confirm via email before finding out it wasn't happening. I asked, "I want to make sure that you will be there for my appointment today." Perhaps it's a difference of cultures, but I also found the attitude within the email extremely unprofessional and rude. The direct quote of the reply i received was "Why wouldn't I if I have scheduled the appointment in my appointment book." I was so shocked I almost canceled my appointment 45 minutes before the treatment. Anyways, I gave the lady a chance. I arrived 10 minutes late and we went straight to the treatment room. The room was clean however the sheet on the treatment table was extremely small and barely covered me as I laid under it. The person at the desk was the only person working and also the treatment provider. She didn't introduce herself but did explain the process of the day. There was some contemporary music playing on the radio in the background in a different language. She used a grapeseed oil based with 5 types of essential oils for the body full massage. I received a really great full body exfoliation with a sea salt with shea butter and essential oils scrub. My skin was extremely soft after showering in their facilities. Afterward, I received the finishing body lotion but only realized I never received the body mud wrap once I was home and referred to the list of services I should have received. The facial was a very basic 30 minute cleanse with about 5 steps. No extractions or steam. My favourite was the hydration lotion that was left on for 15 minutes before being cleaned off. There wasn't much explanation of what was being used unless asked. All in all the treatment was decent. My skin looked and felt great all day. I was also happy she didn't try to add services or sell me products.
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