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| - I would not go back here if they offered me free car washes for the rest of my life! A week ago, I filled up the gas tank of my Prius at the Chevron on Ray and Cooper, and they advertised a free car wash with purchase of 8 gallons of gas. Perfect! I filled up, got a hand-written receipt and took it over to the car wash. The attendant at the gas station also proudly announced that he managed both places and that they were owned by the same people.
My car was took about 20 minutes. As I picked up my car and began to drive away, I noticed that the compass inside my car was in pieces, and not all of the pieces were included. Then I noticed that my passenger side mirror was completed smashed and dangling from my car by the wire! I turned around and returned to the car wash, demanding a manager's attention. An attendant said he was going to get someone and told me to stay put. This was at closing time, around 6pm on Sunday, June 8, 2008. Since it took him more than 15 minutes, I went inside to follow-up. Finally a manager came out with a clipboard and wrote down all the information. I noticed at this time that the floor had not even been vaccumed, which was supposed to have been part of the package. He assured me that someone would call me the next day and discuss the details. No one had called by Thursday.
On Thursday I finally got a call from a different manager, and that was only after I had called and left a message. He told me the part had just been ordered and would be in by next week on Wednesday. Meanwhile, the mirror that they had simply taped to my car had falled off again, and it banged against my car so hard when I drove that it scratched the paint off a little. A week later, I got a call saying that the part had come in, and they asked me to come in on Saturday morning.
So on Saturday, June 14, 2008, I came in around 10:00am. I asked for the manager. He came out and introduced himself as Dennis Struck. I handed him my keys, and he got the mirror out of an office behind the counter. He said it would take a little longer than he anticipated and that he would call me. He took down my number. I explained the paint damage. He said "Don't worry about it; we'll take care of it." He also said that he would give me another car wash if I wouldn't mind purchasing the compass replacement. So I went home, hoping I'd return later to find my car good as new!
No one called. The next day, I called, and someone who was very rude said, "The car must be ready, because it was sitting out here when I came in this morning." Fantastic! What jerks! So I came to get it. No one had vaccumed the interior. No detail had been done to repair the paint damaged by the broken mirror. The mirror was attached and working, but that was it.
This was by FAR the WORST car experience of my life. Also, this was the WORST CUSTOMER SERVICE I have ever encountered. Everyone from the ground up to the manager, Dennis Struck, should be fired and replaced. They have a thing or two to learn about customer serice. I am telling everyone I know not to visit this car wash, as they will do more damage than good, and they do not even keep their word about repairs. Communication was also remarkably poor. I hope they get shut down. If you're reading this, avoid that car wash at ALL costs and the gas station next to it too!
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