This was only second time tanning and I was still nervous, but the people working there were so friendly and helpful I lost all nerves. I dealt with a guy and a girl, I think the guy was the manager, and both were super talkative and nice. I never felt awkward and they explained everything well. Their hours are a bit strange but it's close to my house so it didn't bother me. I'm very pale with sensitive skin and I never burned and got an amazing tan for a trip. I also got the tan very quickly. I used a Groupon and a month of unlimited tanning was fairly cheap. I might return and see what their packages are like.