We have gone to Mallorca regularly over the past 15-20 years and have observed a noticeable decline in service and food quality. Our party ordered surf and turf, T-bone, shrimp in bacon and another shrimp dish. The shrimp dishes were fine and well prepared but the lobster was dry and both steaks were under-seasoned and bland. The T-bone came cooked to well done instead of the requested medium. After our entrees were served no one came to check and ask how things were prepared so we had no opportunity to return them or ask for something else. Once the initial drink orders were filled no one returned to ask if we would like refills. Fortunately the water was refilled regularly.
The service was very, very slow. It took well over 30 minutes for our entrees to arrive. Fortunately we allowed two hours for dinner prior to our concert so we weren't late, but we did not have enough time to order dessert because it took so very long for the server to return to our table.
The senior service staff has appeared brusque, rushed and occasionally rude on our past two visits. They're usually fine tableside, but if you are walking to the restroom and encounter a service staff member in the hall or doorway they will charge through, almost running into you. This has happened to me more than once. Which makes sense if they're understaffed.
There are enough fine dining choices downtown not to be stuck at Mallorca. It was good while it lasted, but we'll be looking for someplace else next time we dine downtown. I give it two stars only because of good times and meals there in the past.