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| - While I have yet to fall in love with Time Warner Cable, I absolutely feel that they deserve (and earn) another star because of my recent interactions with their Twitter handle and help group, @TWCableHelp. I wish the sales team was as awesome, efficient and helpful as they are.
I was having a nagging problem with my Movies On Demand feature - it was freezing on me, then not playing, then not starting, then not buying movies at all. It was incredibly annoying that I couldn't watch my purchased movie! I used the @TWCableHelp handle and one of the support reps tweeted me back within minutes. After a few interactions, I direct messaged my account name and number to one of the support techs and they diagnosed the problem and assisted in a full restart of the system. Bam, movie back on, and I was able to play it continuously. If you have a more complicated issue that they can't handle remotely, they can schedule a tech visit with you over Twitter, too.
Is this tech group going to change my entire opinion of TWC? No, but I'll tell you one thing, next time I have any sort of tech problem with my cable service, I'm going to tweet to their Twitter handle first before waiting on the phone for an obscene amount of time. Yay technology.
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