I purchased the T Mobile G1 in December after my beloved Sidekick was on its last straw. Even though TMobiles customer service is HORRIBLE, screwy and usually totally mixed up, I decided to stay with the provider and try their much touted G1.
The sales girl at the Desert Ridge store screwed up my billing (it was supposed to be billed to the company I work for) but instead it came to my credit card. When I went to resubmit to the company, they were no longer offering that cell phone reimbursement, so I had to shell out payments on my own due to her mistake. Thanx TMobile!
24 hrs after I bought the G1, had trouble manipulating the slide out keyboards keys,I returned to the store where my sales girl told me to go out and buy the replaceable silicone keyboard for the phone. SHe told me that TMobile was "out" but that I could pick them up in the mall at the cell phone kiosks.
I ran around town(on my days off from work and kids) trying desperately to find the replaceable silicon keyboard. I hated typing and texting on a phone whose buttons barely worked. By the time I finally tried to locate the mysterious replaceable keyboard on the internet, I found out there was no such item. The salesgirl totally lied to me!
I took the phone back to TMobile, to which I was told,
"You have 14 days to return our phones. It is day 15 today!! Sorry!"
Yesterday, I went to Sprint and got the new HTC ProTouch 2....which works FABULOUS!! THANK YOU SPRINT!!!