I considered giving Z Pizza one star but I thought I would be more generous than one of the staff members was to me.
In New Times there used to be a coupon for a free slice of pizza. I saved my coupon as it did not have an expiration date. One day I sauntered into Z Pizza and presented my coupon and ordered a soda to go along with the pizza. I was told by the clerk that I could not use the coupon because "too many homeless people" were using the coupon and they no longer honor the coupon. I am not homeless nor do I "look" homeless. Instead I was told I could order a special that included two slices of pizza and a soda. I won't ever forget the woman behind the counter who so coldly denied me my slice of pizza. I promised myself that I would never return.
Few months later...
I thought to myself "Self, you should really give Z Pizza another try. Maybe it was just a bad day." I called Z Pizza and asked for a delivery of a half soy and half regular cheese pizza. In the past when I had ordered such a pizza, someone from Z Pizza was kind enough to mark which side was soy and which side was regular. I thought the same would happen. I was wrong. I received the pizza with no indication as to which side was soy and which side wasn't. I called Z Pizza and asked about their soy cheese pizzas without telling them my predicament. I was told "Our soy cheese pizzas are so good you can't tell the difference between regular and soy cheese." I proceeded to explain that in this case, I needed to know the difference and asked why it wasn't marked. The woman on the phone asked "How are we suppposed to do that?" I stated that in the past the soy side of the pizza was marked by a white piece of plastic that served as both to keep the pizza box from caving in on the pizza and it also served to indicate which side was soy.
I asked to speak with a manager after I realized I was getting nowhere with the woman on the phone. She told me I would need to call the following day if I wanted to speak with someone in charge. I then asked them to send me a small pizza with only soy cheese as a replacement at no charge. I was told that they would call me back once they got the ok to make me another pizza. They called me back and stated they would give me a small soy pizza but that it was on the bottom of their delivery list and insinuated that it was not a priority.
It took another hour for them to deliver the small, soy pizza.
Customer service at its finest? I think not. Not only did I have to think for them and offer my own form of compensation for their inadequacy but it was the second time that I had been treated in poor manner.
Save your money.
Come to think of it, I think I give Z Pizza just one star. I will not bother ordering from Z Pizza ever again.