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| - We recently found ourselves in the market for a new car and my wife wanted to stop in and check out the Lexus CT hybrid, so we stopped in this past Tuesday to check out the car. We were quickly approached by a sales woman who offered up a test drive, so we said ok. The brought around one that was reasonably loaded (which was what we were most likely to buy), but during the drive I inquired about a special lease deal Lexus was offering which had really low upfront costs ($999) and a low monthly payment (less than $300) - specifically wanting to know what was on that car (I assumed it was nothing) and what a lease would run on the better equipped model we were driving. She didn't know the answer, although she did spend a lot of time hemming and hawing about fees, but said she could find out.
So after the test drive (the car was fine, not very exciting, but ok... basically your standard Toyota based hybrid) we head off to get the numbers, making a really bizarre detour across the service floor while she goes on about how nice the service shop is (its no different than any other high end car dealer's service department) and the highly skilled service techs. So then she wanders off to get the numbers while we wait, and wait, and wait. She wanders out after maybe 20 minutes and says there is a big line at the managers desk waiting for info, but we'll be up soon. So we hang around a little bit longer, because my wife likes the car (it was to be her vehicle) but after another 20 minutes I walk over to the manager's office (where's she is standing around the manager's desk with about 3-4 other sales folks) and flag her down to say we are leaving. She apologizes, but takes down my wife's number and pledges to call us tonight or tomorrow morning at the latest with the details. As we part, I reconfirm that what I want is the lease price for the well equipped car we drive and she says ok, and offers to also get another quote (on what they have in stock that is comparable to the lease offer mentioned above) and I say ok, send us both numbers.
So we get home and the night passes. No word from our sales friend. The day goes by and we hear nothing. At some point, a survey person from the Lexus dealer calls to gauge our happiness with the sales person and my wife notes (in a message in response) that we're pretty unsatisfied since she's yet to follow up as promised. Finally, around 4:00 the sales woman follows up because she has the numbers and starts rambling on about stuff that is NOT what we wanted (the actual numbers - the sales woman is going on about factors that affected the figures for the lease offer but not providing any actual figures - and keep in mind none of these factors were related to us, as we didn't give them any info or details or have our credit run, this was taxes and fees and crap). After a few minutes, my wife gets fed up and insists she just e-mail her the info, which she does.
So what did we receive? Not what we asked for. She e-mailed us figures for a car that is basically the same as the lease offer model with only two options - a cargo net and wheel locks. They valued this "package" at $890 (a little research reveals that folks usually only pay between $160 and $240 for this) and that changed the lease to require $2000 upfront and a $426 payment that does not include any of the factors (taxes, fees, etc.) that the sales woman was going on about. The vehicle is also overvalued by about $2000 bucks over the average priced paid. No where to be found is a lease option for the well equipped car that we had asked about (multiple times).
It is now Sunday night - four days after she e-mailed us this nonsense. We've not heard word one from the sales woman or anyone at Lexus of Las Vegas. But that's ok, because we've already bought a car. The terrible deal being offered (on a car we didn't even ask about) and the abject failure of the sales woman to provide anything approaching decent service left a mark though. I'll be due for a car in a year or so, and while its far too early to say what I'll be interested in at that point, I can pretty much guarantee we won't be buying it from Lexus of Las Vegas.
UPDATE: I have to add a quick update to my already long review. So despite having never followed up on our visit to Lexus of Las Vegas, the sales associate apparently signed us up for their special offers mailings, which come from her e-mail address (it's clearly an automated e-mail despite where it came from). We never consented to this and were not informed that we would be signed up for their SPAM e-mails. Even worse, the first SPAM e-mail we got has their "December to Remember" event, which includes the lease specials we went into look at and for which they had no matching vehicles! Ugh.
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