What a professional operation, I brought in about a dozen 15 -20 year old VHS tapes of my daughter growing up, despite the degradation of some of the tapes, they took the time to make the digitized version as clean as possible. Tammy kept in contact throughout the process, which was very courteous and helped me keep track of the progress. All that being said, I highly recommend Got Memories to any one with old film that they want preserved!