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| - Lamps Plus
I usually buy all my home's decorative lighting from this store. I will no longer be a customer of this company. A little over a year ago I had purchased two wall sconces from this store. Recently, one of the lamps stopped working. When I looked at it, I noticed that there were only rivets holding it together, so I couldn't even unscrew the parts in attempt to repair the fixture. I went back to the store, and told the salesperson about my situation. She looked up my account and noted that the warranty was expired, and that there was nothing to do about it. I said that this was not okay, and that a lamp should last a long time. She checked with her manager, and the answer was the same-i would have to buy a new lamp. Did I mention that I have spent thousands of dollars at this store in the last few years? Apparently, customer loyalty means nothing to this company. I would advise you to go elsewhere for your lighting needs, and if you must shop here, be cautious about what you buy, they sell a lot of cheap junk at moderately high prices and they don't stand behind it!
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