We have been having our various dogs groomed over 32 years. Eric at the 90th Street PetSmart has been our groomer here in Scottsdale for a year. To PetSmart's huge loss, Eric did leave. We got a girl replacement. The day of our appointment, they called asking if we could bring our dogs in early. We could not do so and took them in at the appointment time. Our dogs do not mat easily and only had a couple of mats in their long ears. It is clear what happened: The girl may have wanted to leave early, so she pushed appointments up. Our dogs came back SKINNED with hair length of only 1/4", and their beautiful ears are a third of their normal size. This experience with this girl was unmitigated laziness. Pathetic. PetSmart has lost who were very happy customers (with Eric). We will seek out a place where employees are smarter and are treated well enough that they do not feel a need to put customers last. Better training is needed. With professional management, employees like her would not be allowed to take such action. Get a clue PetSmart - align your future hires with Eric's quality.