This is my first bad review - I went to this location mid afternoon. I have experimace in the restaurant industry so I am usually quite patient and considerate of the staff working .
The decor is awesome! Menu is fun
There was 1 customer in line. Ahead of me. No one else in the shop. I went in at 2:08 and stood in line waiting to order an Americano. I wasn't acknowledged until 2:17 (I'm checking the time as I have a meeting to get to) I was thinking to myself "Oh my gawd what the 'sweet Jesus' is going on?
While the customer ahead of me is waiting (or I'm thinking that) The staff person was cleaning while making her order, to the point that I thought maybe this customer is standing there for something to do rather than wait for her order? But no she was waiting for a latte, I learned 15 minutes later. While in awe wondering about the reason for this incredible pace, I took the opportunity to Kill my line time by using the bathroom. When I came back the latte for the other customer was still not made! And I was still not even acknowledged (she could have made mine and the other customers at the time had she asked for my order)
Finally after 10 minutes I was acknowledged and I ordered my coffee. My americano was prioritized second to the cleaning and organizing of the counter from the prior order. It was the weirdest cafe ordering experience ever.
The coffee was fine, it was nearly 4$ and no option for dairy free - but that's a minor issue in comparison to the unbelievable slow and oddly prioritized customer service.
Never will I go back there - all in all to get one mediocre, expensive coffee, that took nearly 25 minutes to receive - is something I can now use as a reminder that hipster cafes have shit pretentious service and customer care is a dying art.
I can't even imagine how long it would take to get a coffee with more than two people in line. If you go here, bring a camping seat to save your place in line and wait for your coffee.