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  • Why can't they get orders right? Consistently, and repeatedly, I have placed orders (both in person and online) and asked that certain ingredients be omitted. These requests show up on the screens that the food preparers use, as well as the receipt on my bag when I get the food. I'd say at least 1/2 the time, my order is wrong. I have had my chicken ommitted, which I didn't know until I was back in my office), and ingredients left on that I specifically requested be left off. If you don't want to allow customization, fine, say that. Thankfully, these were not ingredients that I am allergic to, just dislike. Also, they often burn food. I had pad thai today (sprouts left on when I asked for them to be left off - the receipt clearly says it), and my eggs were charred. Burnt eggs are gross. Word to the wise: check your to-go order before leaving, even if it is a pain to do. You'll thank me later.
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