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| - I would give zero stars if that was an option.
I called ahead and reserved 3 chairs for 1:30, I spoke to a man named Denny.
Upon arriving, we were told that it would be a few, and we were welcomed to choose our polish.
We waited, and waited and waited watching walk-ins being taken back before us. Finally at 2:15 we were sat for our pedicures.
The lobby was crazy busy, and just as our pedicures were getting started, Denny, the manager who I had made the appointment with came over and yelled at the ladies doing our toes that we were only allowed to do the basic pedicure. I told him that we had chosen a different package, and he told us that we should have said that upon making the appointment.
He booked us, he never asked what we wanted done.
He was so rude to us that we decided to leave. Because of this, the lady doing my toes called him back over to speak to is about the problem. He was aggressive, rude, and all around unpleasant to us and to the poor ladies that worked for him. He never apologized, not even after one in my party told him he should.
I asked for his boss's contact information (at first he refused) and he gave me a card with a name and email address. The name read Vinny, and the only part of the email address I could read was the @ symbol.
I have honestly never been treated so poorly at an establishment in my life. Obviously I will not be returning, and you should do yourself a favor and go elsewhere. There are much cheaper places that offer the same service where you will be treated with respect and kindness.
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