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| - If this is the best nail salon in Toronto, I dread to think what the worst one, or even an average one, is like.
I'll start off with the positives, the premises is clean and appealing and the end product of my manicure/pedicure was admittedly quite good.
Unfortunately, the service is appalling. When I arrived, no one took my coat, directed me as to where I should leave my shoes or handbag, offered me a magazine or even a glass of water. I wasn't even shown the whole range of colours they had on offer for my nails, which was really frustrating when I only realised certain colours and effects were available after having paid!!!
The receptionist/technician briefly acknowledged me by gruffly asking me for my name while she was working on another customer's nails, and then abruptly and incoherently directed me towards a foot bath. The next technician who did my feet did not even say hello, was rude and had bad communication skills when I asked a question, and gave me instructions by tapping my legs and feet directing me to move as if I was an animal! She was rough and at times her massage really hurt. The warm towel press was scorching hot!!
The girl who did my manicure was more pleasant and made the effort to smile at me, so I appreciated that. I would name her and single her out but unfortunately she didn't have a name badge.
Overall, the poor service was really disappointing. I wasn't given any interaction or guidance during the procedures, e.g: when I sat on the massage chair no one turned it on or offered to show me how it worked. When my fingernails were drying, no one came over to let me know I was good to go, I had to just guess when it was time to leave.
I've never been made to feel so unwelcome in any establishment, and having worked in retail/hospitality for years, I'm usually lenient with customer service folk, as I know how taxing it can be dealing with people all day. But honestly it is only a slight exaggeration to say that my entire two hours in this salon may has well have been conducted in silence! Is it so hard to smile and say hi, or "you're welcome"?! I wasn't looking for constant conversation, or special treatment, and the staff's conversing amongst themselves in their own language didn't bother me either. All I was looking for was basic courtesy.
I thought pedicures were supposed to be fun and relaxing?! I couldn't wait to leave. Real assembly line stuff. Won't be back.
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