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  • I am absolutely fuming after my experience in this restaurant. The first members of our party arrived at 7:00 for a 7:30 reservation. One arrived again at 7:15 and the rest by 7:30. By 8:10, we still were not seated at a table. We had to awkwardly stand around the bar just waiting until they put us somewhere. The staff continued to tell us that there was nothing they could do. We asked to speak to the manager and spoke to a young woman who again told us that they couldn't do anything to seat us despite our reservation time having come and gone. We had young children and a couple of elderly people, it was getting late, we were all hungry, and the staff was all but ignoring us save for the few times we asked them when they would seat us. They pointed out the table they were waiting on but said the manager would not allow them to offer to move the table to the bar and buy a round of drinks in order to free up the table we had reserved for our party. While it is certainly not best practice, one of the members of our party went and kindly told them that we were celebrating a family member's birthday, we had reserved a table and we had been there for awhile waiting. The group apologized and immediately started to gather their things and go. That was when a manager who had been absent up until this point came storming up to us and began to yell at our group in the middle of the restaurant. He sure didn't care that he had kept a large group with a reservation waiting, and he never made an attempt to come apologize or assure us we'd be taken care of as a good manager would, but boy was he happy to chew out a group of customers right there at the bar. After yelling at us he told us he could seat us. ??? What makes you think we're going to pay for food at your restaurant after you let us stand there with no food and nowhere to go for up to an hour and then proceeded to yell at us? For the record, we later spoke to the table we'd been waiting on and they had seen the manager yelling at us. They offered themselves to go back inside and speak to him because they did not feel that my party had done anything to warrant that and were shocked at his behavior.
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