First time cat owner, you can imagine, feeling kinda clueless. The boyfriend took his previous cat here, so that's where we took our guy. Very nice calm staff, make you feel comfortable and normal!! Dr. W saw us this time, the previous visit was the boyfriend and the other Dr, so that's a great team coverage for our little guy!!! The lovely techs and Dr. Listened to ALL my concerns, explained and wrote things down for me to relay to the other parent! He helped us understand labs, what they mean, what they don't speak to. And short term and long term health goals and plans. I'm so happy we have this place