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  • My boyfriend, his 13 year old brother & I were in Arizona for a baseball tournament. When we first arrived to the Sheraton we thought that it seemed to be a nice hotel. We were booked to stay here one night. After we checked in we went straight to the water-slide & hung out for a bit. When we were finally ready to go back up to the room we showered & got ready for bed. When my boyfriend and I lifted up the blankets to get tucked in, I jumped so far off the bed & he immediately wanted to know what was wrong... THERE WAS BLOOD that was obviously not ours on the white comforter. We called the front desk right away & my boyfriend spoke to a woman about the incident and she said they would send up housekeeping to change the sheets. My boyfriend then asked what else they could do for us because this is unacceptable. She told him that she would see what they could do and she'd call back in a few minutes. About 10 minutes later housekeeping knocked on the door and changed the sheets (she was just as horrified as we were) and then offered us some clean towels. So we didn't hesitate and took the clean towels. The next morning we woke up to shower and get ready for check out. When I got out of the shower I was going to use my towel from the night before until I remembered the housekeeper had brought us clean ones. So I grabbed a clean towel and unraveled it to dry off only to find... MORE DRIED BLOOD! I was furious. When we checked out I mentioned something to the gentleman at the front desk about the incident the night before (since they said they'd call back and never did) and his reaction was that he was already aware of everything. So then I mentioned what had happened with the "clean towel" also & his response was "That is definitely not one of our standards." I have stayed at plenty of hotels throughout my life & I have never once experienced something so vile and received such poor customer service. Nothing was done to compensate us for the incidents.
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