About: http://data.yelp.com/Review/id/KbB8Nmic8IS7m532LGxVzw     Goto   Sponge   NotDistinct   Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

AttributesValues
type
dateCreated
itemReviewed
http://www.openvoc.eu/poi#funnyReviews
rev:rating
http://www.openvoc.eu/poi#usefulReviews
rev:text
  • After moving here from out of state I needed a place to continue service on my VW. I had been taking it to a VW dealership in the state that I moved from since I purchase the car 5 years ago. The service I had experienced was ALWAYS excellent - like I mattered and my business was important. I chose Cochran VW because they were the closest to my house and made an assumption that all VE dealerships and their service departments were all required to treat their customers well. Not the case! I had a basic service performed around February with no issues reported. When my car lost significant power (not completely) while driving on a Wednesday night at the end of April, I had it towed to Cochran during the night. The next morning I called to check in and explain what had happened. I talked with Mike. He told me they would have a look and call me back with their findings. I hadn't heard back by 4 so I called Mike. He didn't answer so I left a voicemail. He called me back at 4:20 and I missed it but called him back immediately. I had to leave another message. I waited a couple minutes and called back again. Mike told me that I needed a new battery and that nothing else could be checked until it had a new battery. I thought the price was really high and told him that. He said I could take my car elsewhere (which I'm sure he knew would mean another tow). I told him I would call him back. He said he would only be there for 15-20 mins. I called him back in under 10. He didn't pick up or return my call. I called back Thursday morning and told him to go ahead with replacing the battery so we could find out what was wrong with my car. He called back at 10:30 to tell me my battery was replaced and nothing else was wrong with it. I could pick it up. On the way home, the engine light and the EPC light came on. I parked in my garage and called Mike and left him a message. He didn't call back. I tried calling Justin, the service Director, but his voicemail was full. I called Mike 2 more times. No answer. I sent an email to Justin. By Friday afternoon I had not heard back from either. I called the main line and she put me through to Justin. I talked to him for 5 minutes where I continued to feel as though he wasn't really listening - like he was just saying uh huh over and over. It was infuriating. He told me I could have it towed back, at my expense, and have them look at it again. I hung up. I took it elsewhere and they quickly diagnosed the problem, replaced the part and were great!! I will NEVER recommend these guys, I will not buy my new car from them and I will repeat this story every chance I get.
http://www.openvoc.eu/poi#coolReviews
rev:reviewer
Faceted Search & Find service v1.16.115 as of Sep 26 2023


Alternative Linked Data Documents: ODE     Content Formats:   [cxml] [csv]     RDF   [text] [turtle] [ld+json] [rdf+json] [rdf+xml]     ODATA   [atom+xml] [odata+json]     Microdata   [microdata+json] [html]    About   
This material is Open Knowledge   W3C Semantic Web Technology [RDF Data] Valid XHTML + RDFa
OpenLink Virtuoso version 07.20.3238 as of Sep 26 2023, on Linux (x86_64-generic_glibc25-linux-gnu), Single-Server Edition (126 GB total memory, 95 GB memory in use)
Data on this page belongs to its respective rights holders.
Virtuoso Faceted Browser Copyright © 2009-2025 OpenLink Software