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  • WOW! WOW! WOW! Called Tuesday morning because our heat stopped working. We just recently purchased our home and knew it was the original hvac system (19 years old). The person who answered he phone was able to have someone out by 10 am. Lance arrived and went on the roof to check out the unit. He came back about 10 min later with cell phone pictures to accompany his findings. He showed me where the electric thingys were burnt out and explained that he could fix it for about $900 but advised me that investing that amount into the unit was not recommended with the age and condition. He explained that more than likely the compressor will go out in a few months and that would cost a lot too. He recommended a complete new hvac unit at a cost of $6500 that included a thermostat and duct cleaning as well as lifetime filters. Of course, I told him I would like to think about it and I paid for the service call and he left. I called another hvac company and had them come look at the unit ( I did not tell them that it was already looked at) they said the same thing and gave me a more expensive price that did not include all the extras. I called to ask some questions and was connected to David, the owner, he answered all my questions and even offered more info. He knew that with the holiday approaching getting the loan money would take longer than normal due to banks closing. It was cold out and he offered to have the new unit installed the next morning.... WITH NO DOWN PAYMENT....JUST MY WORD THAT WE HAD A LOAN LINED UP!!!.... Of course I accepted! Oh and then he also volunteered a slight discount because he knew the price was a struggle for us! Next morning, they arrive and install the new unit in 3 hours! Great customer service! Having heat for Thanksgiving was great! I have 3 children and I was so happy they did not have to be cold! Thank you David! Thank you for caring about our community. Thank you for helping keep my family warm! Words can not express how your kindness touched my heart. BRAVO! I will recommend your company to anyone!
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