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  • I love Lush products. I go in wanting to buy one thing and end up with a wish list a mile long of products I want to try! That being said, I'm not fond of the stores itself. If you can go when it's a bit quieter, great. The staff are incredibly helpful and knowledgeable and offer superb customer service. When it's busier, however...it's kind of a nightmare. Take today, for instance - I was in the store for about 15 minutes before I gave up and left empty handed. Not a single salesperson acknowledged I was there or offered to help. I get that there are only so many sales people for all the customers, but it was still a little frustrating because I had several products in mind I had questions about. Not only that, I constantly had to step away from the products I was looking at so other customers could be helped instead and was made to feel like I was in the way. This was all especially disappointing because I came all the way to Queen West specifically to shop at Lush. The last time I was at this location in particular, it was in the afternoon in the middle of the week, so I had a great experience. This time, on a weekend, not so much. My advice, go when it's quieter if you actually want to buy something.
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