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  • Oh Brio. I try so hard to enjoy dining there because the food is amazing. Keep in mind, I'm a bit biased because typically I frequent Brio during happy hour. First, let's talk about Happy Hour. A plenitful variety of appetizers (including a full size burger) for $2.95. Budget friendly? That would be a yes. I've also eaten at their sister company Bravos quite a few times, and everything I ever had off the menu was AMAZING. But good food only gets you so far with me. What's an instant ratings killer? Oh right, Bad service. Now granted, I eat at Brio quite a bit because it happens to be located near my place of employment, so because of that I tend to frequent their Happy Hour specials on my lunch hour. Just the food portion though. Drinking during my lunch would be a little more than frowned upon. So I'm not sure if it's because I typically dine alone, or they know I work in the vicinity of the restaurant, or it's because I never consume alcoholic beverage in the bar area when I'm on my lunch, but the service has gone from decent to mediocre to abysmal. My review is based on my previous visit. So I'm sitting at the bar during happy hour and it's actually quite a slow day, meaning lots of empty bar stools. I come in, sit down, and no exactly what I want. The gentleman beside me gets his food right as I'm sitting down and apparently knows the one of the many...I think at one point I counted 5 people working behind the bar.....bartenders. She inquires about his food, glances at me....and WALKS AWAY. Ok, maybe she was distracted. 5 minutes later- no one has even acknowledged my presence, let alone taken my order. So I sit patiently wondering what the deal is when one of the bartenders notices I haven't been waited on and asks how she can help me. Afraid that no one is going to come in my direction again, I place my food and drink order all once. Meanwhile, the guy to my left is displeased with one of his dishes and gets it removed from his bill. So my food comes, it's tasty as always, but water at this point is empty. After being finished with my food for well over 5 minutes, the bartender from before comes over...glances right at my empty water glass... and asks if I'm ready for the check. So let's briefly discuss the number one way to piss me off at a restaurant- oh that's right, an empty drink. So at this point, I pay my tab and bolt. And haven't been back since.
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