I've been coming to this place for years. Since they opened in fact. The owners are younger immigrants and don't understand the American hyper-obsession with perfect service because they are from China where what matters in a restaurant is food. As for the food itself it's great for American style Chinese. It is cooked fresh and there aren't additives (e.g. That nasty yellow coloring you'll find in certain nearby places' fried rice). Their prices are also reasonable.
As for the other reviewer, look it's not a chain and the person you spoke to was the owner of the business. But before you bust this restaurant's chops as a new guy in the area consider that she and her husband are paying rent there have plenty of business and if she decided it was too late to explain chinese food concepts to you then it was too late. Before they came that space was vacant, now it is a popular tax paying place. Also try their food before rating a restaurant one star instead of going there to chit chat and expecting amazing results.
If you live in Munroe Falls, go here, support the local business. Nihao!